Monday, July 23, 2018

The High Cost of Protecting Consumers


You might have noticed I have a particular interest in health care and health care insurance as it relates to personal finance.  That is not surprising when you consider I have a background in both areas.  That experience shapes my perspective on the economics of health care and tilts me toward a certain way of thinking about the subject.
 
Last week’s post addressed consumer choice as a driver of health care price inflation; but I also wrote that I believe a second factor influences that inflation just as much or more.  That factor is government regulation.
 
A key tool used in some nations for keeping the cost of care lower is to employ workers with just the minimum skills needed for the job to which they are assigned.  In other words, don’t have a physician, or even a nurse, take medical histories from patients.  Have a clerk who took a course in medical terminology do that.  But that is not the American way.  When working at (not for) a large hospital system, I never ceased to be amazed that nearly an entire building on the campus held nothing but offices manned by doctors and nurses doing paperwork instead of patient care.  Much of the paperwork was mandated by government rules for programs like Medicare and Medicaid.  Insurance companies add their own requirements to the workload.  Highly paid medical professionals labored all day long, week after week, never seeing or treating a patient.
 
It will be argued that the regulations protect patients.  That is always the excuse for imposing more rules on an industry: we’re protecting consumers.  But if our health outcomes are no better than in less-regulated countries, have the regulations done their job?  If 100,000 Americans die every year from medical errors, have we succeeded in protecting patients?
 
But that is only half the story.  Over-regulation scares away medical professionals because they feel they have to spend too much time doing paperwork rather than seeing patients.  There are fewer and fewer solo practitioners and small, independent medical practices.  These offices typically just don’t have the resources to keep up with all the rules and requirements.  The physicians end up joining a large network that does employ the necessary people to do the paperwork; but then they are reduced to patient care factories, closely watched to ensure they see a minimum number of patients and keep their average time spent per patient to a prescribed limit.  The care rendered in these large networks tends to be higher-priced, naturally; but research has also shown they tend to use more health care resources: ordering more tests, referring more frequently to specialists, etc.  In other words, regulation drove up costs and limited consumer choice and competition.
 
In many cases where the physician doesn’t want to join a network, he simply opts out of accepting Medicare patients because he finds the regulatory burdens too overwhelming.  If the pattern continues, disabled and elderly patients on Medicare will have seriously restricted networks of potential providers to choose from.
 
This being a personal finance blog, I’ll extend this argument to the Consumer Financial Protection Board, an agency born out of the last recession.  It, too, purports to protect consumers.  But as it is often said about banking regulations, they are very good at addressing the previous recession.  They do not and cannot anticipate the next crisis that will launch us into a recession.  Meanwhile, they restrict consumer choice and make banking ever more expensive.
 
So don’t assume that every law, regulation, and federal or state agency that claims to be serving and protecting the public actually accomplishes that goal.  The unintended bad consequences of these tools often outweigh the good they might do.  Be an intelligent and discerning consumer of the noise out of Washington from lawmakers and bureaucrats.

 Until next time,

 
Roger

 “There is a way that appears to be right but in the end it leads to death.” Proverbs 14:12 NIV®*

 *Scripture quotations taken from the Holy Bible, New International Version® NIV®
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